Privacy Policy

Effective Date: 27 July 2026

At PendaQueen.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website.

1. Information We Collect

When you visit or place an order on our website, we may collect:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Payment Information (processed securely through our payment partners; we do not store your card details)
IP Address and browser information for security and analytics

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and delivery updates
Improve our website and shopping experience
Prevent fraud and maintain website security
Comply with legal obligations

3. Payment Security

All online payments are processed through trusted and secure payment gateways. We do not store your debit card, credit card, or banking information on our servers.

4. Cookies

Our website uses cookies to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Analyse website traffic

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

Payment gateway providers
Courier and delivery partners
Government authorities when required by law

6. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

7. Your Rights

You may contact us to:

Access your personal information
Correct inaccurate information
Request deletion of your data (subject to legal requirements)

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us through the Contact Us page on PendaQueen.com.