Shipping Policy
Effective Date: 27 July 2026
Thank you for shopping at PendaQueen.com. We are committed to delivering your orders safely and on time. Please read our Shipping Policy below.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
2. Shipping Charges
- Shipping charges are calculated during checkout based on your delivery location.
- Any applicable shipping charges will be clearly displayed before you complete your purchase.
3. Delivery Time
Estimated delivery times:
- Tamil Nadu: 2–5 business days
- Other States in India: 3–7 business days
- Delivery times may vary depending on your location and courier service availability.
4. Order Tracking
Once your order is shipped, you will receive tracking details via SMS, Email, or WhatsApp (if available), allowing you to track your shipment.
5. Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Courier service issues
- Other unforeseen circumstances
PendaQueen.com is not responsible for delays caused by third-party courier services.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided, delivery delays or additional shipping charges may apply.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact our customer support within 48 hours of delivery or the expected delivery date.
We will work with the courier partner to resolve the issue as quickly as possible.
8. Shipping Coverage
- Currently, we ship products across India.
- International shipping is not available at this time.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact us through the Contact Us page on PendaQueen.com.